1. Overview
All of our digital cameras are pre-owned (used). As a result, minor scratches, slight cosmetic marks, and normal signs of use are to be expected. These do not qualify as defects.
2. Return Eligibility
A product is eligible for return when all of the following conditions are met:
- The camera is found to be non-functional within 7 days of receiving it. (see Section 3)
- The camera arrives in a condition that is significantly different from what was described or shown before purchase.
- Returns or exchanges will not be accepted for minor cosmetic imperfections, as these are normal for pre-owned products.
- Any issue must be reported within 7 days of delivery, along with clear photos or videos showing the problem.
- Products that have been physically damaged, tampered with, or misused after delivery are not eligible for return or exchange.
3. Return Request Time Limit
Return requests must be initiated within 7 (seven) days from the date of delivery.
Requests submitted after this window may not be accepted, except in cases of a verified manufacturing defect or where required by applicable law. To start a return, please contact our customer support team with your order ID and a brief description of the issue.
4. Booking Policy
We accept advance bookings for 2 to 6 weeks, subject to availability.
For booking details, payment terms, and availability, please contact our admin or reach out to us directly.
5. Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are not eligible for return or exchange (unless damaged or incorrect on arrival):
- Returns or exchanges will not be accepted for minor cosmetic imperfections, as these are normal for pre-owned products.
- Any issue must be reported within 7 days of delivery, along with clear photos or videos showing the problem.
- Products that have been physically damaged, tampered with, or misused after delivery are not eligible for return or exchange.
6. Damaged, Defective, or Wrong Products
If your order arrives damaged, defective, or different from what you ordered, we're sorry — and we'll make it right.
- Contact our customer support within 48 hours of delivery
- Share your order ID and clear photos or a short video of the issue
- Keep the original packaging until the issue is resolved
- Do not use the item if it appears unsafe or unsealed
Once verified, we will offer a replacement, exchange, or refund at no extra cost to you, based on stock availability and your preference.
7. Refund and Exchange Process
Once your return is received and inspected, we'll notify you of the outcome.
- Approved returns are processed within 5–10 business days after inspection
- Refunds are issued to the original payment method where available
- Exchanges are subject to product availability; if unavailable, a refund will be offered
- Shipping fees from the original order are non-refundable, unless the return is due to our error
- Return shipping costs may be borne by the customer, except for damaged, defective, or wrong items
8. Cancellations
Once a payment or advance payment has been made, the order is considered confirmed.
- Order cancellations are not accepted after the payment or advance payment has been received.
- All advance payments are strictly non-refundable.
- By making an advance payment, you acknowledge and agree to this cancellation policy.
9. How to Request a Return
Starting a return is simple.
- Reach out to our customer support team using the contact details below
- Share your order ID, the item(s) you want to return, and the reason for the return
- Attach clear photos if the issue involves damage or a wrong item
- Our team will guide you through the next steps, including pickup or drop-off instructions
10. Customer Support
Our team is here to help with any return-related question.
Digicam Market Customer Support
- Email: digicammarketbd@gmail.com
- Phone: +8801870404001
- Address: Dhanmondi, Dhaka, Bangladesh